At iHealth, I collaborated cross-functionally to optimize the patient care journey, improve user experience, and deliver solutions aligned with business goals. My primary focus was on patient-facing products, web development, and marketing strategies to help build a holistic healthcare ecosystem that supports patients, providers, and internal teams. My work spanned the Unified Care mobile app, web experience, care portal, and patient education materials.

The app was designed to help patients monitor their vitals at home, stay connected with their Care Team, and access personalized resources to improve health outcomes. The original app was functionally and visually outdated due to limited maintenance and a lack of strategy. In addition, data showed that the product had a low user engagement rate, leading to poor app performance. As the program evolved, this called for an app refresh. By creating a modern, user-friendly experience, we wanted to enhance patient care, improve usability and functionality, and scale with evolving business needs.

Based on the project roadmap and business goals, we divided the app redesign into multiple phases. Rather than launching an entirely new product, I led the redesign of the existing app and worked closely with the product team to integrate advanced features that aligned with the long-term product vision. Key challenges are highlighted below.

Previously, 57% of our primary users are seniors referred to the Unified Care program by their providers or in-network medical groups. As the business model evolved, we expanded our design approach to support a more diverse user base—beyond seniors—to ensure accessibility and usability for all patient segments.

Originally, the "Chat with us" was displayed as a Floating Action Button with scalability and accessibility problems. The chat feature has been thoughtfully redesigned and prominently featured on the home screen and throughout the app. This design enhancement significantly improved user engagement, functionality, and overall experience.

Previously requiring a support call, password reset process was streamlined by introducing an alternative option for users to reset passwords through identity and account verification—reducing manual effort and improving user convenience.

Throughout the project, I designed and launched new features to enhance patient care and clinical workflows. These improvements focused on timely support, symptom identification, account, and more.

Initially, there was no unified design system resulted in visual inconsistencies and higher development cost. As I introduced new features and redesigned the product interface, I contributed to evolving the Unified Care app’s Design System by establishing design foundations, creating reusable components, defining tokens and naming conventions.

These effort ensured visual consistency, improved scalability, and streamlined product development—boosting implementation efficiency by 30%.

With the Online + Offline (O+O) business model, the app will integrate features that support every touchpoint of the care journey, elevating the digital healthcare experience. We approached the redesign strategically, translating insights into meaningful product features and design explorations.

As a design lead, I also focused on improving the overall UI/UX of iHealth’s and Unified Care’s websites, conducting extensive research and redesigning segmentation pages.