At iHealth, I collaborated cross-functionally to improve patient care experience, support product development, and streamline both clinical and team workflows. My projects spanned the Unified Care mobile app, web experience, care portal, and patient education materials. Ultimately, these design solutions contributed to building a holistic healthcare program that better supports patients, providers, and internal teams.

As the program evolved, focusing on online and onsite care delivery, this called for an app refresh. The project goal was to deliver better patient care support, enhance product functionality, and scale with business needs.

The app was designed to help patients monitor vitals, connect with Care Team, and access personalized resources to improve their health outcomes. However, it was functionally and visually outdated due to low maintenance and the absence of a clear product strategy.

Previously, 57% of our primary users were seniors, but we expected a shift in our user base as the program expanded. For the app redesign, we focused on improving accessibility and usability to ensure the product was intuitive and easy to use across all patient segments.

Instead of redesigning and launching the entire app at once, we adopted a phased rollout approach. We prioritized high-impact features for initial improvements and gradually introduced new features to further optimize the product over time.

Designing solutions in the healthcare space comes with unique challenges. Below are some of the key challenges I faced throughout the project lifecycle.

By leveraging a variety of research methods, we uncovered key insights into user pain points, clinical workflows, and technical constraints. These findings revealed opportunities for program improvements across the app, portal, and web experience, directly shaping our product strategy and design direction.

From our research, we organized the findings into several key themes, each with a significant impact on care delivery and patient support.

Collaborating closely with PMs, the Care Team, and other stakeholders, the product team used a strategic, co-creative approach to generate ideas and define key opportunity areas.

For the app redesign, we created a new information architecture to better organize product features and improve navigation. Guided by the business strategies, we prioritized high-impact features first and planned for continuous optimization over time.

The chat feature enables users to connect with care team; however, it’s previously underused due to functionality and accessibility issues, resulting in low engagement. The feature is now thoughtfully redesigned and prominently displayed on the home screen and key touch-points. significantly improving user engagement, usability, and overall care experience.

Although only 15% of users log in via passwords, those who forget them must call support for a reset. Therefore, I introduced the password reset feature to streamline the process, minimize manual support, and reduce user friction.

Throughout the project, I designed and launched new features to enhance patient care and clinical workflows. These improvements focused on timely support, symptom identification, medication reminder, and others.

Initially, there was no unified design system resulted in visual inconsistencies and higher development cost. As I introduced new features and redesigned the product interface, I contributed to evolving the Unified Care app’s Design System by establishing design foundations and creating reusable components.

As a design lead, I optimized iHealth’s and Unified Care’s websites for performance, business growth, and brand standards, providing ongoing design support and vision through research and segmentation redesigns beyond the app experience.

After launching new features in the Unified Care app, engagement increased by 15% with 95% positive feedback. The design system also streamlined design and development by 30%. Most importantly, the scalable solutions I delivered across the products and websites elevated design standards and brand impact.